Lisa Grantham

Led operational accreditation and tender submissions for a new facility, ensuring compliance and strategic growth for mental health services.

• Collaborated with a 2-member team to successfully achieve contracted Accreditation with headspace National, ensuring operational compliance every three years.
• Oversaw the comprehensive preparation and submission of a Tender for a new headspace presence in Hamilton, Victoria, demonstrating strategic project management.

Managed comprehensive administration, finance, and human resources for civil construction and retail businesses, ensuring operational efficiency and compliance.

• Served as primary contact for all Suppliers, Clients, Stakeholders, and Insurers, streamlining inquiries across Administration, HR, Tenders, and Finance functions.
• Directed all aspects of Contract Works mobilization for work crews and sub-contractors, optimizing workflow and productivity via an electronic planning board.
• Prepared and controlled Government Tender submission documents and Contract works documentation, ensuring compliance and successful project delivery.
• Managed Indigenous Grants workers' mobilization and served as project manager, conducting audits to ensure compliance with Tender quotes.
• Maintained currency and compliance of various electronic spreadsheet-based databases, ensuring all colleagues and subcontractors held current insurances, induction, and trade certificates.

Managed comprehensive operations, mobilization, maintenance, and HR functions for a residential, commercial, and civil construction firm.

• Mobilized work crews and oversaw projects, ensuring efficient deployment and execution of construction works.
• Prepared residential Client Building Contracts, Building Applications, permits, and Government Tender submissions, ensuring comprehensive documentation and compliance.
• Resolved complaints and grievances by employing empathy and a non-judgmental approach, fostering positive outcomes and restoring goodwill among all parties.
• Ensured document compliance and control for SWMS / JSEA's / WAF's, completion documents, and certificates, facilitating timely payment for services provided.
• Maintained compliance of electronic spreadsheet-based databases, ensuring all colleagues and subcontractors held current insurances, induction certificates, and trade certificates.

Coordinated mobilization of new recruits and managed HR administration for the Inpex project, ensuring compliance and efficient onboarding.

• Achieved autonomous responsibility for mobilizing new recruitment employees to Kentz within one week of handover, ensuring compliance, travel, accommodation, and site induction.
• Served as Indigenous Liaison Field Officer, collaborating with Indigenous staff for project induction and managing daily onsite attendance while promoting cultural awareness.
• Quickly expanded role to encompass HR Administration, including managing leave requests, sick leave reporting, and short-notice staff relocation and priority position infill.

Managed business operations, HR, finance, and conveyancing processes for a law firm, ensuring compliance and seamless client transactions.

• Functioned as a Conveyancing Clerk, preparing Sale and Purchase Contracts and liaising with stakeholders to ensure seamless processes and timely settlements.
• Managed all aspects of business operations, including marketing, advertising, general business, registration, and compliance, optimizing firm visibility and adherence to regulations.
• Oversaw staff recruitment, probation monitoring, annual reviews, and incentive strategy reports, leading to improved staff retention and growth.
• Managed full-cycle accounts, including weekly/month-end reconciliations, wages, payroll, and BAS preparation for both the company and the Director's personal finances.
• Implemented dispute resolution processes and mentored staff to enhance workflow and productivity, fostering positive team dynamics.
• Managed Director's personal investment portfolio, trust accounts, and business bank accounts, ensuring financial accuracy and preparing tax documentation.
• Maintained and updated the Company website with current Industry and Government Property Incentive Scheme information, enhancing client access to critical data.

Conducted factual and private investigations, surveillance, and legal document services for various claims and legal matters.

• Conducted factual investigations for workers' compensation, workplace grievances, spousal infidelity, missing persons, and general insurance claims, providing comprehensive evidence.
• Performed video recording and covert surveillance ('track and trail') to gather critical evidence for legal cases.
• Processed and served legal documents to defendants and involved parties in civil matters, retrieving documents and filing court and regulatory body papers.
• Maintained strict confidentiality and ethical conduct in handling sensitive information, ensuring court admissibility and client trust.

Consulted on administration and logistics, coordinating procurement, freight, and documentation for international operations.

• Coordinated with suppliers, stakeholders, and freight forwarders to monitor project schedules and ensure timely inbound and outbound movement of materials.
• Reviewed and approved critical freight documentation (Bill of Lading, Airway Bill, Packing Lists, Performa Invoices, Insurance Certificate, Country of Origin Certificate), ensuring compliance.
• Resolved conflicts through direct mediation without impacting project schedule, maintaining strong supplier relationships.
• Collated monthly invoicing against freight documentation, ensuring all goods were received and programmed for timely creditor payments.
• Provided weekly and monthly progress reports, enhancing transparency and communication for stakeholders.

Provided compassionate funeral arrangements and mortuary services, supporting bereaved families and managing sensitive situations with professionalism.

• Served as the first point of contact for bereaved families, providing empathetic and professional support during highly emotional periods.
• Managed after-hours Coronial contract duties, including preparing and transferring deceased individuals while maintaining composure in sensitive situations.
• Prepared and managed children and babies for funeral services, instilling trust in grieving parents and often leading to arranging funerals and post-funeral grief recovery sessions.
• Demonstrated conscious awareness and sensitivity to diverse cultural traditions regarding the preparation of the deceased, funerals, grief, and mourning.